I have an issue with the Office 365 integration module on one of my customer's Windows Server 2012 Essentials servers.
Recently they switched to a new Office 365 plan, but the integration module still thinks the customer is on the old plan. This doesn't seem to affect functionality at all, so I think it's just cosmetic. On the Office 365 tab of the Windows Server Essentials dashboard, under Subscription it lists the old plan and says the subscription has expired. Under Licenses it says "your subscription includes 0 licenses" and "0 licenses are assigned to user accounts."
Steps I've tried to resolve this issue:
- Created a new Office 365 test user account (after switching plans) and then on the Windows Server 2012 Essentials dashboard clicked 'Change the Office 365 administrator account.' This made no difference.
- Uninstalled and then reinstalled the Office 365 integration module. Again, this made no difference.
I suspected there might be an issue in the Office 365 back-end, where the customer's Office 365 account was somehow still associated with the old plan, but they said that wasn't the case.
I opened a service request with Office 365 support about the issue with the server dashboard, but this was their response: "As we are online service support team, we provide limited support on local application extension...you may need to contact the Windows Server support team for further help."
As it seems to be just a cosmetic issue, I'm not going to open a paid service request with the Windows Server support team, but I'm interested to know if anyone on the forum has struck this issue before or has any suggestions.