Repost form other forum following support direction to this forum!
Keith_Firn asked on August 25th
Since 2013, our business has subscribed to Office 365 Small Business Premium ('Litepack_P2') which has been seamlessly integrated with Windows Server 2012 Essentials via the Dashboard facility.
However, upon reaching our annual renewal this year we learned that Microsoft were no-longer offering the Office Small Business Premium subscriptions and on Microsoft's recommendations we renewed instead with Office 365 Business Premium. But since renewal
we have now lost all Office 365 integration with Windows Server 2012 Essentials which merely recognises that our old subscriptions to small business premium has 'expired' but fails to recognise and/or integrate with our new Business Premium subscriptions.
Microsoft failed to give any warning of this loss of service integration when recommending we transfer our subscription to business premium and we feel cheated by Microsoft who have managed to remove/render
ineffective one of the key functions for which the windows server 2012 essentials was purchased in the first place!.
Since discovering the problem, we have raised the matter with Microsoft support (Ticket SRXxxxID) who were absolutely no help - they phoned back merely to give a different number for technical support
then closed our ticket! I have then today spent 25 minutes calling Microsoft on the number they provided only to receive absolutely no support or solutions and to be passed between 4 different departments all of who claimed they couldn't help and initially
tried to encourage me to call back on the same number I'd called in the first place! The 4th department who I spoke to didn't even attempt to pass me on to the correct technical department when asked and unceremoniously dumped my call back at the original
switchboard menu. Throughout the calls, I was also forced to suffer fractious conversation with seemingly Asian based support operators whose accent was hard to understand, who were seemingly reading from scripts rather than having intelligent conversation
and where the audio quality of call/line over which the support conversations were being conducted was dire to the point of being virtually impossible to follow!
What a shocking and disgraceful way to treat customers who have been loyal to Microsoft since the days of windows 2.0! Is this really how customers deserve to be treated? and why is Microsoft
pushing/imposing changes on customer that breaks software integration they have already sold to customers! This really isn't good enough!
I am trying to get simple technical support and answers on the following points:
1. Why have Microsoft seemingly removed/obstructed the office business premium 365 integration with windows server 2012 essentials that was possible with the previous 'small business' incarnation
of O365?
2. Why did Microsoft promote an 'upgrade' new/alternative 'business premium' subscription to O365 that seems to be less than 'premium' and has reduced the service/integration we enjoyed, especially
without giving advanced clear warning?
3. How can the simple admin integration be restored between Office 365 'business premium' and our windows server 2012 essentials software?
4. If integration can't be restored, which alternative 0365 subscription provides the same level of services, software and integration as the previous 'Small Business Premium' subscription.
Sort it out Microsoft and quickly!...
[SR number is masked by forum moderator]
Sky Pei , Microsoft Forum Moderator
Hi keith_Firn,
I apologize for the frustrations you experienced. Thanks for taking the time to let us know what happened.
About the questions you asked, I can confirm that Office 365 Business premium is supported to integrate with Windows Server 2012 Essentials.
For the current situation, if you'd like to get assistance via forum, I would suggest you post to our TechNet forum: , which is dedicated to handling this kind of issue.
Thanks for your understanding.
Sky Pei
[Updated by Sky Pei MSFT, 7:43 AM, Aug 26, 2016 UTC]
Sky/Microsoft
Thanks for the response and at least it is progress of some form BUT the response fundamentally fails to address the actual issue or the points previously raised and has failed to help or provide
any technical assistance. The provision of a link to a 2013 marketing page suggesting that windows server essentials can integrate was utterly pointless as my posting already made it perfectly clear that this facility was known of and indeed has been
used 'since 2013' so why I needed directing to gain information I already knew is beyond me!
But I take it from your post that you are now saying that O365 Business Premium is still 'supported' to integrate with Windows Sever 2012 Essentials?... well if that is the case, can you/your technical
colleagues please explain why it is that from the moment our O365 subscription was changed from Small Business Premium to Business Premium, all integration was lost?
We have tried disconnecting/terminating the integration service and re-integrating afresh. We have tried integrating with an alternative O365 administrator login in... all of which manage to
connect and see our O365 mailboxes and accounts etc. BUT ON EVERY attempt, the Integration module erroneously lists only our old/superseded 'Litepack_p2' subscription and states that it has 'Expired'. It should of course recognise that our old subscription
has expired bu8t that we have the new O365 Business Premium' subscription in place.
Your email of site has stated that a new support ticket is being raised but none are showing against our account and indeed my original service request tickets isn't showing either.
Microsoft need to sort out this integration fault ASAP as somewhere in your systems/software there is a flaw/disjoint in the communications between the windows server 2012 Essentials O365 Integration
module and the O365 account where the fact that we have a live new subscription to O365 Business Premium is not being communicated/recognised. Customers should not have to suffer this.
I'm still less than impressed!