Back in November I installed Optional update KB3000850 (KB3000850) on all my machines. After a few days, I noticed that the two machines I have my Adobe Creative Cloud installed on had stopped backing up the day those updates were installed. The first thing I did was to run a chkdsk /f /r on the machines as running this had solved an earlier problem on my wives Windows 7 lap top. Running chkdsk on the C and D drives of each machine did not solve the problem.
I had a few programs do updates around the same time, so I put on a back up from the day before the optional update and tried updating those programs. The computer backed up fine, but as soon as I put KB3000850 on the back ups stopped working. The two other Windows 8 machines without Creative Cloud continued to back up without issues with KB3000850 installed. I simply decided not to install the optional update and just live without it.
One of the machines I back up is my son's computer. For his birthday he wanted a student subscription to Creative Cloud. Which we purchased. Last night he started installing the programs he wanted in Creative Cloud and sure enough this morning the back-up for his machine did not succeed successfully. When I looked at the error messages they were the same ones I was getting the first time I experienced this issue.
Errors on the client machine are these (I tried various fixes at the time and none seemed to work especially with the incorrect security settings message) and yes vss is running:
Serveressentials Client error message: Backup job 269 on SANDJSERVER did not succeed.
Reason: ClientVssProblem,
VSS Client Error Message Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
. This is often caused by incorrect security settings in either the writer or requestor process.
The error on the server simply states the following below:
The Windows Server Essentials Computer Backup Service received a cancel process message from TSDG.
Reason: 5.
Any ideas? I'd kind of like to solve this and am running chkdsk right now just to make sure. If I have to roll back the update and start over, I guess I could, but there has to be something I'm missing and I'm sure there is.
Thanks.