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Essentials Connector: The server is not available after upgrade from Windows 8 Pro to Windows 8.1. Pro

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Hi all

As many others I am facing also connection problems with Windows Server 2012 Essentials R2 and a windows client pc.

The client pc in question, with windows 8 pro, has been successfully joined through the essentials connector to the domain.
All things went good: media streaming, shared folders, a successfull backup has been started through the essentials launchpad, the client appeared as online in the devices tab of the essentials dashboard.

Then I upgraded the pc to windows 8.1 pro.

Now the client can't connect to the server. Following issues appear:

  1. The client pc is showed as offline the the dashboard when it is online.
  2. Backups (from launchpad or server) aren't  possible -> no connection to the windows server essentials adminitration service.
  3. Dashboard not available from launchpad
  4. The message "the server is not available" appears, when I try to reconnect the client by the essentials connector.

BUT:

  1. ping to the server's ip address works.
  2. media streaming is also ok
  3. shared folders are still available.

Any ideas what changed with the upgrade to 8.1 Pro? Is the a firewall problem on the client pc?

Many thanks for your help.

PS. If anyone needs a specific log file from the server or the client, please let me know.


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