In trying to connect a new laptop to domain/server, it kept failing with a message indicating that other software was in the process of installing or that a reboot was pending. Since neither was the case, I downloaded the current version of the Connector
software from the Microsoft website to try. That didn't work either. It turns out that a pre-installed software component called Intel Smart Connect Tech was keeping the laptop from connecting. I uninstalled this software and installed the
connector software and it appeared to connect to the server. However, it is displayed in the Essentials Dashboard as Offline. The client (Laptop) displays a message saying "The Windows Server 2012 Essentials Connector version that is installed
on this computer is more recent that the sever. Contact the administrator to ensure the server is up to date". I tried uninstalling the Connector software from Control Panel, but I get a message "Could not delete key \software\microsoft\windows
server. Verify that you have sufficient access to that key, or contact your support personnel". I've tried both with domain admin and local admin credentials. So, I ignored the message and continued the connector install. It finished
and appeared to connect successfully. The connector version displayed in Control Panel\Programs and Features is correct. However, the registry entry is not updated and the version error pops up with each login and the Dashboard shows the client
as offline.
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